We wrote these to be read — not buried. If you have questions about how your data is handled or what your rights are, the answers are below.
To use EGO Arms you must be at least 18 years of age (21 for handguns where required by your state), a United States resident, and legally permitted under federal and state law to purchase, possess, and receive firearms. By creating an account you represent and warrant that you meet these requirements.
EGO Arms reserves the right to require identity verification before approving seller accounts or high-value transactions. Verification may include government-issued ID confirmation. Verification data is handled as described in our Privacy Policy and is never sold.
All bids placed on EGO Arms are legally binding commitments to purchase at the bid price. Bidding frivolously, retracting bids without cause, or failing to complete a legitimate winning transaction will result in account suspension.
EGO Arms uses a proxy (automatic) bidding system. When you enter a maximum bid, the system bids incrementally on your behalf only as needed to keep you as the high bidder, up to your stated maximum. Your maximum bid is not disclosed to other bidders or sellers.
Any bid placed within 5 minutes of auction close automatically extends the auction by 5 minutes. This ensures all bidders have a fair opportunity to respond. Extensions may chain — there is no hard cap on the number of extensions, though an auction with active bidding will never be cut short by a last-second bid.
Sellers may set a confidential reserve price. Listings display whether or not the reserve has been met. If an auction ends without meeting the reserve, no sale is completed and neither party is obligated to transact.
A Buy Now option, when listed, allows immediate purchase at a fixed price that ends the auction instantly. Once a Buy Now is confirmed it cannot be retracted — you are committed to the purchase.
Sellers on EGO Arms agree to the following standards as a condition of listing. Failure to meet these standards may result in listing removal, payment holds, or account suspension.
Sellers must provide at minimum six photographs meeting EGO Arms' photo standard: left profile, right profile, muzzle end, action/chamber, grip area, and serial number (partially redacted). Photos must be of the actual firearm being sold, not stock images.
EGO Arms charges no mandatory platform fee to sellers. A 6.5% service fee applies only when the seller uses GunTab as their payment method. Off-platform payments (Zelle, Cash App, PayPal Friends & Family) carry no EGO Arms fee. No fee is charged on unsold listings or auctions that end without a winning bid.
EGO Arms does not process payment card transactions. Payments are made directly between buyers and sellers via mutually agreed methods (Zelle, PayPal Friends & Family, Cash App, or Direct Payment). See our Payment Guide for details on each method.
When using Direct Payment, buyers pay sellers directly off-platform of the firearm through their FFL dealer.
If a buyer and seller agree to a off-platform payment method, EGO Arms is not a party to that transaction and cannot mediate, recover, or guarantee funds. Buyers using off-platform methods accept full counterparty risk. EGO Arms recommends Zelle for most transactions.
All regulated firearms (modern handguns, rifles, and shotguns) sold through EGO Arms must be transferred through a licensed Federal Firearms Licensee (FFL). This is a federal legal requirement, not an EGO Arms policy choice.
EGO Arms provides a dispute process for platform-mediated transactions. Off-platform transactions are not eligible for EGO Arms mediation.
Buyers have 14 days from the date of FFL pickup to file a dispute. Disputes must be filed via the dispute form in your account dashboard and must include documentation of the specific issue (photos of discrepancy, written description).
EGO Arms acts as a neutral mediator. Our decision in disputes is final and binding as a condition of using the platform. In clear-cut cases of seller fraud or material misrepresentation, EGO Arms may issue refunds from the seller and suspend the seller's account pending review.
EGO Arms reserves the right to suspend or permanently terminate any account that violates these Terms of Service, engages in fraudulent activity, or poses a legal or safety risk.
If an account is suspended with pending transactions, EGO Arms will notify the affected parties and work to facilitate resolution. Because all payments are arranged directly between buyers and sellers off-platform, EGO Arms does not hold or control funds. Buyers and sellers are advised to document their transactions and contact support at ego-arms-contact.html for assistance.
Suspended users may appeal to appeals@egoarms.com within 30 days of suspension notice. Appeals are reviewed by a member of the EGO Arms Trust & Safety team not involved in the original decision.
EGO Arms is a marketplace platform that connects buyers and sellers. We are not a party to individual transactions between users except as described in the payment methods section above.
EGO Arms is not liable for: the accuracy of user-provided listing information; the outcome of NICS background checks; the conduct of FFL dealers; the physical condition of firearms after transfer; any illegal use of a firearm following a completed sale; or any consequential, incidental, or punitive damages arising from use of the platform.
Our aggregate liability to any user for any claim arising from use of the platform is limited to the total fees paid by that user to EGO Arms in the 12 months preceding the claim.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions. Any dispute not resolved through EGO Arms' internal dispute process shall be resolved by binding arbitration under the rules of the American Arbitration Association.
EGO Arms may update these Terms at any time. Material changes will be communicated via email and a notice in your account dashboard at least 14 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated Terms. If you disagree with a change, you may close your account before the effective date.
Questions about these Terms: legal@egoarms.com
We operate in an industry where personal data is especially sensitive — firearms purchases, identity, and location all carry real privacy stakes. We've designed our data practices around collecting as little as necessary to run the marketplace safely and legally. Here's what that means in practice:
We collect only what's needed to operate the marketplace, comply with applicable law, and protect users.
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Account Information | Name, email address, password hash, state of residence | Account creation, login, compliance screening |
| Identity Verification | Date of birth, government ID type (not full number), verification status | Age verification, prohibited person screening |
| Transaction Data | Bid history, winning bids, items purchased and sold, sale amounts | Transaction processing, dispute resolution, seller payouts |
| FFL Selection | Name and address of your chosen FFL dealer for a transfer | Coordinating shipment with the seller |
| Communications | Messages sent through our platform between buyers and sellers | Dispute mediation, fraud prevention |
| Usage Data | Pages visited, search terms, watchlist items, bid times (anonymized) | Site performance, security monitoring, feature improvement |
| Device & Log Data | IP address, browser type, login timestamps | Security, fraud detection, account recovery |
We do not use your data to build advertising profiles, sell to data brokers, train AI models, or any other purpose not listed above.
We share data only when necessary to operate the transaction or when legally required. We do not sell data. Period.
When you win an auction, the seller receives your chosen FFL dealer's name and address so they can ship the firearm. The seller does not receive your personal contact information directly. When you sell, the buyer receives your seller username and rating — not your personal address.
The receiving FFL dealer will know that a firearm is being shipped to them for transfer. As part of the transfer process, the FFL will collect your information directly for the Form 4473 — that information goes to them and the ATF, not to EGO Arms.
We use a limited number of vetted service providers who operate under strict data processing agreements: cloud hosting (for platform infrastructure), email delivery (for notifications), and identity verification (for seller onboarding). These providers process data only on our behalf and may not use it for any other purpose.
We will disclose user data to law enforcement when required by a valid legal order (subpoena, court order, or search warrant). We review all such requests carefully. We will not voluntarily disclose data beyond what is legally compelled. Where permitted by law, we will notify you of legal process directed at your account before complying, unless prohibited by the order itself or unless doing so would endanger someone.
We operate at the intersection of marketplace privacy and federal firearms law. This section explains the practical limits of what we can and cannot protect on your behalf.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 3 years | Legal obligations, dispute lookback |
| Transaction records | 7 years from transaction date | Federal recordkeeping requirements |
| Bid history | 3 years | Fraud detection, dispute resolution |
| Platform messages | 2 years | Dispute resolution |
| Security / login logs | 12 months | Security incident investigation |
| Deleted account data | 30 days (then purged) | Account recovery grace period |
After retention periods expire, data is permanently deleted from our systems. We do not archive or anonymize data to extend retention — deletion means deletion.
Regardless of your state, EGO Arms extends the following rights to all users:
You can request a complete export of the personal data we hold about you. We will provide this in a portable, machine-readable format (JSON) within 30 days of your verified request.
If any data we hold about you is inaccurate, you can request correction. Account information can be updated directly in your profile settings.
You can request deletion of your account and personal data. We will honor this request, subject to legal retention requirements (e.g., transaction records required by federal law cannot be deleted early). We will clearly tell you what can be deleted immediately and what must be retained and for how long.
You can opt out of all non-essential communications (newsletters, feature announcements) at any time from your account settings or via the unsubscribe link in any email. You cannot opt out of transactional communications tied to active auctions or open disputes — those are necessary for the service to function.
Submit privacy requests to privacy@egoarms.com from the email address associated with your account. We will verify your identity before processing the request. There is no fee for exercising these rights.
We treat security as a core function, not a compliance checkbox. Given the sensitivity of firearms marketplace data, we apply measures beyond typical consumer platforms.
In the event of a data breach affecting your personal information, we will notify you via email within 72 hours of becoming aware of the incident — faster than most legal requirements mandate. Our notification will describe what data was affected, what we are doing about it, and what steps you should take.
If you discover a security vulnerability in EGO Arms, please report it to security@egoarms.com. We will respond within 24 hours, will not pursue legal action against good-faith researchers, and will credit researchers publicly (with permission) upon remediation.
We use cookies and similar technologies minimally and only for functional purposes:
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie | Keeps you logged in during a browsing session | Session (deleted on close) |
| Remember-me token | Persistent login if you check "Remember me" | 30 days |
| CSRF token | Protects form submissions against cross-site request forgery | Session |
| Preference cookie | Remembers your filter and sort preferences | 90 days |
We do not use analytics cookies from third parties (e.g., Google Analytics). We do not use advertising cookies or tracking pixels. Our analytics are self-hosted and anonymized — individual browsing sessions are not stored or linked to your account.
Privacy questions, access requests, and deletion requests: privacy@egoarms.com
Security concerns and vulnerability reports: security@egoarms.com
Legal process and law enforcement requests: legal@egoarms.com
We will update this Privacy Policy as our practices change or as required by law. For material changes — changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by email at least 30 days before the change takes effect and give you the option to delete your account if you disagree.
Minor clarifications and corrections (fixing typos, adding examples, clarifying existing practices without changing them) may be made without advance notice, but the effective date at the top of this page will always be updated.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights regarding your personal information. These rights are in addition to those described elsewhere in this Privacy Policy.
You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You may submit a request to know by emailing privacy@egoarms.com or using our Contact form. We will respond within 45 days of a verifiable request.
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as information required to complete a transaction, detect security incidents, or comply with legal obligations).
EGO Arms does not sell personal information to third parties. We do not share user data for cross-context behavioral advertising. There is nothing to opt out of, but we acknowledge this right.
We will not discriminate against you for exercising any CCPA rights. You will not be denied services, charged different prices, or provided a lower quality of service because you exercised a privacy right.
You may designate an authorized agent to submit CCPA requests on your behalf. We may require proof of identity and authorization before processing a request submitted by an agent.
To sell on EGO Arms you must be 18+, a U.S. resident, legally able to possess and transfer the firearm listed, and complete seller identity verification. FFL dealers must provide a current Federal Firearms License.
Every listing requires minimum 6 photos, 150-word description, accurate condition grade, all known flaws disclosed, round count estimate, serial number on file, and accurate FFL declaration. Violations result in listing removal. Full standards: Condition Guide · Prohibited Items.
Payment is arranged directly between buyer and seller off-platform — EGO Arms does not hold or process funds. Sellers ship within 5 business days of receiving payment. Misrepresentation requires full refund including buyer's FFL fee. Disputes must be responded to within 48 hours. Read the full agreement →